Purchases made on the Simón Coll website cannot be delivered to post office boxes, they will always be delivered either to the address and the person indicated at the time of purchase confirmation of the product or they will be picked up at the Espai Xocolata store in Sant Sadurní d'Anoia (Calle Sant Pere, 37 - 08770) or our Chocolate Amatller store located in Barcelona (Provença, 269 - 08008).

Simón Coll is not responsible if the delivery of the order cannot be completed because of inaccurate or false information provided by the user for this purpose, as well as if the delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.

Simón Coll is not responsible for delays in the delivery of orders due to problems derived from the transport company, such as inclement weather, strikes, or during vacation periods or local holidays.

The delivery time of an order should be estimated within 48 hours, depending on the day and time of confirmation. Deliveries will only be made from Tuesday to Friday excluding holidays. More specifically:

• Orders placed from Monday to Thursday before 12:00 am, delivery will be within 48 hours.
  

• Orders placed from Monday to Wednesday after 12:00 am will be delivered within 48-72 hours.
  

• Orders placed on Thursday after 12:00 am, Friday, Saturday, or Sunday will be delivered the next Wednesday.
  

• During the Christmas campaign, deliveries are not guaranteed within 48-72 hours due to possible saturation of the courier service.
  

• Deliveries to the Balearic Islands will have a delivery time of 48-72 hours excluding holidays.
  

• Deliveries to the Canary Islands, Ceuta, and Melilla will not be made.
  

• Deliveries to Peninsula (Spain) and Balearic Islands will be made before 14 hours.
  
  Delivery times are maintained for those orders that are picked up at the store.
  
  Shipping costs are 4,95€ for the whole Peninsula (Spain and Portugal) and Balearic Islands. There will be no additional shipping costs for orders that are picked up at the store.
  
  If at the time of delivery the customer is not at the address indicated, the carrier will contact him (via telephone or leave a note for him to contact the transport agency). In this way, we will try to coordinate a second delivery the next day. In Simón Coll we have organized the logistics of deliveries so that the product travels in the best conditions, so it is important to receive the order in the first delivery (24h), not being able to be responsible for the state of the product after two days from the expected delivery and without the customer can claim a refund of the purchase.
  
  For any other problem that is not solved in this section or that the transport company cannot solve, please contact us at chocolates@simoncoll.com.