All Chocolate Amatller products are gluten-free.

Currrently, regulatory standards require all manufacturers to specify on their product labels all intolerances that can cause the consumtion of this, but does not require to put those ingredients or intolerances that does not contain the same product. It is for this reason that the "gluten-free" symbol may or may not appear on product labels.

Our labeling policy always includes the labeling of allergens (including traces). If a product has or may contain traces of an allergen, it will be indicated on the label. At present, all chocolate manufactured in Chocolate Amatller is free of egg and its derivatives. Either does not contain fish and derivatives, mustard and derivatives, crustaceans and derivatives, mollusks and derivatives, lupins and derivatives, sulfites (in concentrations above 10ppm), sesame and derivatives, celery and derivatives.

On the other hand, all the chocolate we manufacture contains (as a traces ingredient): milk, nuts and soy.

Some specific products may contain: traces of peanut.

Latex is not used in our facilities. our recommendation is to check the label and, in case of doubt, contact us.

Once Chocolate Amatller delivers the package to the transport agency, it is in charge of providing a reference number or "tracking number" and sends an SMS to the customer. You can connect to the carrier's website and with this reference number you can check the shipping status of your order.

Chocolate is a food product. For hygiene and food safety reasons we do not accept returns. Click here to see our return policy.

Check here the deadlines.

Buying at www.chocolateamatller.com is very easy. You can buy as many products as you want. There is no minimum and there is no commitment of periodicity.

We offer you two different ways to make your purchases:

a)As a registered user/partner.
b) As a non-registered user (guest).

To buy just go to the products section, choose in each category the ones you like and add them to your shopping cart by clicking on the "Add to cart" button. All our prices are inclusive of VAT. The basket is always visible on the top right side of your screen, so you can see the items you have added, as well as the amount including VAT (excluding shipping costs). Once you have finiches selecting products, you can review the contents of your purchase by clicking on the basket. To confirm your order, you can do this in three easy steps:

Step 1: "Summary of your order". You can view all the items you have placed in your shopping cart and modify the quantity or delate the items you do not want. You can also return to the store to add others. If you have a discount code, you can enter it in this step. You will then see the total of the final amount with VAT with this discount applied, without shipping costs.

Step 2: "User registration". If you are a registered user/partner, enter your email and password. This will make the next step easier, since you will not have to enter the "Delivery details" every time you buy. If you make the purchase as a guest, without registering on the website, you will have to enter all your shipping details in step 3 "Delivery details". If you want to register as a user/partner in this step 2, you can do so by filling out the registration form. Once completed, ypu will receive a confirmation email that you must validate in order to proceed with the purchase process as a registered user/partner.

Step 3: "Shipping information". If you are a registered user/partner, the buyer's information is already filler in according to the information in the registration form. In case you want to change anything, there is no problem. In the shipping address, the address you entered in the registration form is displayed by default. If you want to send the product to another place than your registration address, you can edit the data and modify the delivery address. If you are a non registered user (guest) you must fill in both the buyer data and the delivery data. If you are not registered in the system, these will not appear by default. In this step it is possible to see suggested delivery date to another one, within 1 month from the date of the order. In this way, it is possible to make deliveries of products for special dates such as birthday, Christmas, etc... If you wish to receive an invoice, you can request in this section. If you want to make a gift and you want to personalize it with message, you can also do it here. We eill take care of including it in the package.

Step 4: "Confirm order and payment". Before making the payment and final purchase, a confirmation screem appears:

1. Buyer's data
2. Shipping address
3. Delivery date
4. List of products (item and quantity)
5. Discount code entered
6. Shipping costs
7. Acceptance of privacy policy and data processing. If you agree, at that moment you will connect to the payment gateway. The data concerning this transaction, card numbers, passwords... are not managed on our server but directly on the secure server. You can find more information in Secure Payments and Privacy. Finally, we send you an email with the confirmation of your purchase and we detail the order number. You can also see a summary, with the amount broken down, the discount code -if any- and shipping costs. On this page you will be informed that, once we deliver the order to the transport agency, they will contact you via SMS to specify the delivery date.

All requests and collaborations are handled in writing and evaluated internally. You can send your request to: marketing@simoncoll.com