Frequently Asked Questions
All Amatller products are gluten-free. Regulations oblige manufacturers to specify the specific intolerances that a product may cause. But they do not require us to name the intolerances that the product does not cause. As a result, the “gluten-free” symbol may not appear on the labels of some products.
We always label allergens, even at the trace level. Currently, all our products are free of the following ingredients and their derivatives: eggs, fish, mustard, crustaceans, molluscs, lupins, sulfites (in concentrations above 10ppm), sesame seeds and celery.
On the other hand, all our products contain, as an ingredient or at trace level: milk, nuts and soy. There are some specific products that, in addition, may contain traces of peanuts.
In our facilities we do not use latex.
If you have any doubts when checking a label, please contact us. We will respond as soon as possible.
Once we have delivered the package to the delivery agency, they will provide a reference number or “tracking number” via SMS. You can visit the website of the carrier and use that reference number to check the status of the delivery of your order.
As we sell food products, and for reasons of hygiene and safety, returns are not accepted. To see our returns policy click here
You can check delivery times here.
Buying at www.chocolateamatller.com is very simple. You can buy the quantity of products you want. There is no minimum purchase or other commitment.
We suggest two different ways to make your purchases:
a) As a registered user / partner.
b) As an unregistered user (guest).
To buy just go to the product section, choose in each category the products you want and add them to your shopping basket by clicking on the “Add to basket” button. All our prices appear with VAT / sales tax included. The basket is always visible on the upper right side of your screen, so you can know the items you have added, as well as the amount with VAT / sales tax (not including shipping costs). Once the product selection is finished, you can review the content of your purchase by clicking on the basket. To confirm the order, there are three simple steps:
Step 1: “Summary of your order”. You can see all the items that you have included in your shopping cart and change the quantity or get rid of those that you do not want. You can also return to the store to add other products. If you have a discount code, enter it now. You will see the final amount with VAT / sales tax and this discount applied, without the shipping costs.
Step 2: “User registration” If you are a registered user / partner, enter your email and password. This will facilitate the next step, since you will not have to enter the “Delivery details” each time you buy. If you make the purchase as a guest, that is, without registering on the web, you will have to enter all your delivery information in step 3 “Delivery details”.
If you want to register as a user / partner in this step 2, you can do so by filling out the registration form. Once it is completed, you will receive a confirmation email that you must confirm in order to continue with the purchase process as a registered user / partner.
Step 3: “Shipping information” If you are a registered user / partner, your buyer information is already filled in according to the information on the registration form. If you want to modify anything, there is no problem. In the delivery address, the address that was entered in the registration form appears by default. If you want to send the product to another location that is not in your registration address you can edit the data and modify the delivery address. If you are a non-registered user (guest), you must fill in both the buyer’s details and the delivery details. By not being registered in the system, these do not appear by default. In this step it is possible to see the suggested delivery date of the purchase. In addition, you will be able to change the delivery date to another, within a period of 1 month from the date of the order. In this way, it is possible to deliver products for specific dates such as birthdays, Christmas, “Reyes”, etc … (check with Monica) If you wish to receive an invoice, you can request it in this section. If you want to make a gift and personalise it with a message, you can also do that here. We will take care of including it in the package.
Step 4: “Confirm order and payment” Before making the payment and the final purchase, a screen appears to confirm: 1. Details of the buyer 2. Delivery address 3. Delivery date 4. List of products (item and quantity) 5. Discount code introduced 6. Delivery costs 7. Acceptance of privacy policies and data processing. If you agree, you will connect with the payment gateway. The data used in this transaction, card numbers, passwords … is not managed on our server but directly on the secure server. You can expand the information on Secure Payments and Privacy. (hem de fer aquest apartat on the web) Finally, we will send you an email with the confirmation of your purchase and we will give you the order number. You can also see a summary, with the amount broken down, the discount code – if there is one – and delivery costs. On this page you will be informed that, once we deliver the order to the delivery agency, it will contact you via SMS to specify the delivery date.
All requests for collaborations are managed in writing. You can send us your request by email: email@example.com. Thank you